7 Days Checking, Replacement and Return Policy

Luxor.pk believes in making online shopping a phenomenal experience centered around you, so you can enjoy complete satisfaction along with the impeccable level of service. That’s why we believe you have every right to have your product checked, and, if needed, replaced. Because at Luxor.pk,

“If you’re not happy, we’re not happy.”

That’s why we have our famous 7-days Checking, Replacement and Return Policy.

What is it?

Though you won’t ever need it, our 7-days Replacement, Checking & Return Warranty is a service we created in order to provide you with complete peace of mind. You have 7 days, that’s 168 hours, to check your product for any unlikely issues.
In case you find one, give us a call or email us. We’ll verify your claim and replace or return the product for you right away.

Return Policy in Case of Damaged Goods

Unfortunately, fragile items are sometimes damaged in shipping.

We ask you  to report to Customer Service the receipt of a damaged product within 24 hours of delivery and do not discard the damaged item and its packaging. Just take a picture or short video of the damaged product and send it to our official whatsapp number or through Email.If you fail to report damages in this time frame, we won’t be able to file a claim with the carrier which means we can’t accept responsibility for the damages.

If you receive a product that has broken glass or a dented shade and report it within 24 hours, we will provide replacement glass or shade at no additional charge. If you wish to return a product that was received with broken glass or a dented shade, the standard return policy will apply.

Once you notify us that your product was damaged, Luxor will file a claim with the shipper. Claims typically take 8-10 business days to process. Please do not discard the damaged product or the packaging. Then you will recieve a label from our customer care then you have to take the printout of the label and attach it to the parcel.Typically the shipper will be dispatched to pick the item up for inspection and processing. We’ll need your help in making it available for pickup on the scheduled date and time.When we recieve the parcel, we will replace your parcel and this will take 3 to 4 working days.

In case if you want refund when we recieve the item we will refund you througn Jazzcash and Meezan Bank account.

Luxor Refund Policy:

In case you want to return an item and want refund due to any of conditions mentioned below.You just have to inform our customer care then you will recieve a label from our customer care and  you have to take the printout of the label and attach it to the parcel.Typically the shipper will be dispatched to pick the item up for inspection and processing. When we recieve the item in the condition we have sent, we will properly refund you through Jazz cash or Meezan Bank Account.

The process of refund is:

1. Contact our Customer Care Representative.
2. CCR will send a label.
3. Receive a label from CCR and attach its print out on the parcel.
4. The rider will be dispatched to pick the Item.
5. You will receive a refund through Jazz cash or Meezan Bank Account.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, 10% cost of shipping and Packing will be deducted from your refund.
Exchanges (if applicable).
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our Customer Care Representative.

Luxor.pk replacement policy is valid for the following situations/circumstances:

  • In case you have recieved the wrong product.
  • In case the product delivered to you has some defect or issue.

However, to complete replacement of your product, the product should be:

  • Undamaged, unused and in the condition in which it was received(fragile items are not included)
  • The parcel contains its original product packaging, manufacturer’s containers, documentation, warranty cards, manuals, and all accessories that came in or attached to the product when ordered.
  • None of the items mentioned above, including the product itself is defaced or marked in any way, shape, or form.

If you would like any further clarification about our return & replacement policy, feel free to contact us at 0302-5555789 or email us at [email protected]

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