Returns & Refunds

7 Days Checking, Replacement and Return Policy

Luxor.pk believes in making online shopping a phenomenal experience centered around you, so you can enjoy complete satisfaction along with the impeccable level of service. That’s why we believe you have every right to have your product checked, and, if needed, replaced. Because at luxor.pk,

“If you’re not happy, we’re not happy.”

That’s why we have our famous 7-days Checking, Replacement and Return Policy.

What is it?

Though you won’t ever need it, our 7-days Replacement, Checking & Return Warranty is a service we created in order to provide you with complete peace of mind. You have 7 days, that’s 168 hours, to check your product for any unlikely issues.
In case you find one, give us a call or email us. We’ll verify your claim and replace or return the product for you right away.

Return Policy in Case of Damaged Goods 

Unfortunately, fragile items are sometimes damaged in shipping.

We ask you  to report to Customer Service the receipt of a damaged product within 24 hours of delivery and do not discard the damaged item and its packaging. Just take a picture of damaged product and send it to our official whatsapp number or through E.mail.If you fail to report damages in this time frame, we won’t be able to file a claim with the carrier which means we can’t accept responsibility for the damages.

If you receive a product that has broken glass or a dented shade and report it within 24 hours, we will provide replacement glass or shade at no additional charge.

If you wish to return a broken or damaged ,the standard return policy will apply.

■ In case if you want refund when we receive the item we will refund you through Jazzcash,Easypaisa and Meezan Bank account.

The process of Return or Refund:

To return an item, please contact us on our official number 0302-5555789 with the return reason and order details. 

Once our customer support team approves the return you will be requested to send the parcel to luxor.pk Warehouse, Plot No. 1-2, Captain Chemicals Street, Near Sitara Warehouse, Sargodha Road, Faisalabad, 0302-5555789.

Please note that you are responsible for the cost of returning the items to us.

Delivery Charges will not be refunded.

Received item will be checked by our warehouse team for any damage.

Once approved from warehouse, You will receive a refund through Jazz cash,Easypaisa or Meezan Bank Account.

If you receive a refund, 10% cost of shipping and Packing will be deducted from your refund.

Exchanges (if applicable).

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our Customer Care Representative.

Luxor.pk replacement policy is valid for the following situations/circumstances:

In case you have received the wrong product.

In case the product delivered to you has some defect or issue.

However, to complete replacement of your product, the product should be:

Undamaged, unused and in the condition in which it was received(fragile items are not included)

■ The parcel contains its original product packaging, manufacturer’s containers, documentation, warranty cards, manuals, and all accessories that came in or attached to the product when ordered.

None of the items mentioned above, including the product itself is defaced or marked in any way, shape, or form.

If you would like any further clarification about our return & replacement policy, feel free to contact us at 0302- 5555789or email us at support@luxor.pk

 

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